Return and Refund Policy

Last Updated: 07/03/2025

Thank you for shopping with Milira Jewels. We take pride in the quality of our 92.5 Silver Jewelry and our commitment to customer satisfaction. Since we sell exclusively through our online platform (milirajewels.com), please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Return

We accept returns only in the following circumstances:

• Delivery Issues: If your order experiences any delivery problems (e.g., package not delivered or delivery delays that are confirmed by our logistics partner).
• Damaged Products: If the product is found to be damaged upon delivery.
• Damaged Packaging: If the product’s packaging is visibly damaged upon delivery.

Important: To be eligible for a return, you must submit your request on the same day as the delivery. Your request must be accompanied by:

• A clear video or photographic evidence showing the damage or issue with the product or packaging.
• Your full name, phone number, email address, and order ID.

2. Return Process

Initiate Your Return

Contact us immediately on the day of delivery via:

• Email: info@milirajewels.com
• WhatsApp: +91 95668 22457

Please include your order ID, contact details, and clear video or images showing the delivery problem, product damage, or packaging damage.

Review of Your Request

Our customer support team will review your return request and the evidence provided. We reserve the right to request additional information if necessary.

Approval

Once your return is approved, you will receive instructions on how to proceed. Returns without sufficient evidence or those initiated after the same-day delivery window will not be accepted.

3. Exchange Policy

No Refunds: Milira Jewels does not offer monetary refunds. Instead, if your return request is approved, you will be offered an exchange for the same product.

Exchange Process

Upon approval, you will be asked to choose a replacement product (subject to availability) of equal or lesser value. If the replacement product is of a lesser value, you will be credited the difference as store credit for future purchases.

Additional Conditions: The product must be in its original condition (except for the damage reported) and returned with all accessories and documentation provided at the time of delivery.

4. Shipping and Handling for Returns

Free Shipping

We provide free shipping for all orders. In the event that a return is approved due to delivery issues or damage, you will be provided with instructions on how to send the product back using our designated shipping partner.

Non-deliverable Areas

If your delivery address is determined to be in an undeliverable location, we will issue a refund (or store credit) within 7 banking days. However, please note that this situation is separate from our standard return process for damaged or defective products.

5. Additional Information

Processing Time: Once a return request is approved, the exchange process will be completed as soon as possible. Please allow up to [insert number] business days for the exchange to be processed.

Communication: We will keep you informed via email or phone about the status of your return/exchange request.

Modifications: Milira Jewels reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website with an updated effective date.

6. Contact Us

If you have any questions regarding our Return and Refund Policy or need further assistance, please contact us at:

• Email: info@milirajewels.com
• Phone: +91 95668 22457
• Mail: 9/2, Murugan Nagar, Udayampalayam, Chinnavedam Patti, Coimbatore, Tamil Nadu 641049, India