Terms and Conditions

Last Updated: February 06, 2025

Welcome to Milira Jewels. These Terms and Conditions (“Terms”) govern your use of our website milirajewels.com (the “Site”) and your purchase of products through our online store. By accessing or using our Site or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. Introduction

1.1 Business Overview:

Milira Jewels sells silver jewelry (Silver purity: 92.5) exclusively through our online platform. We do not operate any physical retail locations; our operations, including warehousing and storage, are managed through our designated facilities.

1.2 Platform:

All sales and transactions are conducted only through milirajewels.com. This Site is the sole platform through which our products are available for purchase.

1.3 Contact Information:

For any queries, complaints, or correspondence regarding these Terms or your orders, please contact us using the following details:

• Phone: +91 95668 22457
• Email: info@milirajewels.com
• Mail: 9/2, Murugan Nagar, Udayampalayam, Chinnavedam Patti, Coimbatore, Tamil Nadu 641049, India

2. Use of the Website

2.1 Eligibility:

By using this Site, you represent and warrant that you are at least 18 years of age and legally capable of entering into binding agreements.

2.2 Account Registration:

You may be required to create an account to purchase products. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Intellectual Property:

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Milira Jewels or its licensors and is protected by intellectual property laws.

3. Orders, Payment, and Pricing

3.1 Product Information:

Milira Jewels endeavors to display product information accurately, including descriptions, images, and pricing. However, we do not warrant that such information is error-free. Prices are quoted in Indian Rupees (INR) and are subject to change without notice.

3.2 Order Acceptance:

All orders are subject to acceptance by Milira Jewels. We reserve the right to refuse or cancel any order for any reason at our discretion.

3.3 Payment Methods:

We accept payments via online payment gateways and manual online payment methods. Cash on Delivery (COD) is not available. Payment must be made in INR. In the event of a payment failure, your order will not be processed.

3.4 Taxes and Fees:

The price of each product is exclusive of any applicable taxes, which will be added to your total at checkout as required by Indian law.

4. Shipping and Delivery

4.1 Shipping Policy:

We offer free shipping on all orders within India. All products are delivered in a hard jewel box with an external parcel cover and include a product certificate. We primarily use Indian Post (operated by the Indian Government) and may use other reliable Indian courier and postal services.

4.2 Delivery Areas:

We ship only to locations within India that are serviceable by our chosen courier providers. If your address is not deliverable, we will notify you and refund the payment within seven (7) working days of the cancellation.

4.3 Risk of Loss:

All products purchased from Milira Jewels are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Return, Refund, and Exchange Policy

5.1 Return Conditions:

We accept returns only if:

• The product has a delivery problem, or
• The product is damaged upon delivery, or
• The product’s package is damaged upon delivery.

To be eligible for a return, you must provide clear video evidence of the issue and submit a return request along with your name, phone number, email, and order ID on the same day of delivery. Return requests submitted after the day of delivery will not be accepted.

5.2 Refund Policy:

Milira Jewels does not offer refunds. In cases where the return conditions are met, an exchange will be provided for the same product (subject to availability).

6. Privacy Policy

6.1 Data Collection:

We collect all necessary user details required for the operation of our Site, including but not limited to:

• Email address, phone number, and password
• Social login credentials (Google SSO, Facebook SSO)
• Delivery address
• Payment details (UPI ID, credit/debit card information, wallet details, Internet banking credentials via our secure payment gateways)

6.2 Data Storage and Use:

All personal data is stored on our secure servers in a protected location. We do not sell your personal information to third parties. We may share your data with trusted third-party payment gateways (e.g., Razorpay, PayU) solely for processing payments. Additionally, we use data for marketing and transactional communications, employing tools such as Google Analytics, Google Ads, Mailchimp, and other email marketing services.

7. Limitation of Liability

7.1 Disclaimer:

Our products are provided “as is” and “as available” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Limitation:

In no event shall Milira Jewels be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use our Site or products, even if advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Milira Jewels, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Site, your violation of these Terms, or your infringement of any rights of a third party.

9. Governing Law and Dispute Resolution

9.1 Governing Law:

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.

9.2 Arbitration:

In the event of any dispute, the parties agree to attempt to resolve the matter through negotiation or mediation before resorting to arbitration or litigation.

10. Changes to the Terms

Milira Jewels reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the Site after the posting of changes constitutes your acceptance of the revised Terms.

11. Miscellaneous

11.1 Entire Agreement:

These Terms constitute the entire agreement between you and Milira Jewels regarding the use of the Site and supersede any prior agreements or understandings.

11.2 Severability:

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11.3 Contact Us:

For any questions regarding these Terms, please contact us at:

• Email: info@milirajewels.com
• Phone: +91 95668 22457
• Mail: 9/2, Murugan Nagar, Udayampalayam, Chinnavedam Patti, Coimbatore, Tamil Nadu 641049, India